Product Return and Refund Policy

REFUND AND RETURN GUARANTEE

  • Returns & refund is a guarantee provided by our partner merchants, importers, and manufacturers for every product on this site.
  • When you purchase and paid a product and you find it is not as described or was a different item, you will then be able to request a full return the item for replacement.
  • You can submit replacement or refund requests within 15 days after your order has been completed and received by you.
  • Make a letter, state the reason for the return, particularly item damaged in transit or wrong item or missing parts.
  • Returned items that are defective or damaged outside your control is subject to replacement of the same item.

Items not included in a refund or return.

  • An item you claim is not as described.
  • Items are as described, but you no longer want them.
  • A change of mind.
  • Item has been taken out of their original packaging.  The items should be returned in the same complete packaging as in which they were received, including accessories, manuals, invoices, etc.
  • Items show signs of being used, tampered or damaged purposely will not be accepted for returns.

Return Period

  • Our returns policy is 15 days from receipt of the item.

Return Shipping Fee

  • You will have to pay a domestic shipping fee to return the item.

Return Shipping Fee Refund

  • If the item you purchased is confirmed to be counterfeit upon our verification, you will get a full refund plus shipping costs to be deposited in your bank account.

Return and Full refunds are not available

  • Purchase item did not arrive on time or was delayed due to factors within your control i.e. providing the wrong shipping address and telephone number.
  • The order did not arrive on time due to circumstances outside the seller’s control caused by flooding, strikes, courier vehicle breakdown, customs clearance, difficulty in locating your address etc.

Start Process of Return

Updates

  • These guidelines are subject to updates and revision without prior notice.
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